Position: User Support Technician
Pay Rate: $29.13 per hour
Location: Raleigh, NC
Contract Duration: 1 Year
Position Overview
This on-site role assists the Team Manager with organizing, servicing, and deploying technology resources for employees, contractors, and temporary workers. Responsibilities include managing computers, Cisco telephone/network devices, laptops, printers, copiers, scanners, eFax, and other tech. As the first point of contact, you’ll troubleshoot and perform repairs as needed.
Job Specific Responsibilities
- Equipment Deployment & Return:
Deploy and manage desktops, laptops, printers, and other peripherals. - Account Administration:
Create, deactivate, unlock, and reset staff accounts in Active Directory (EADS), including Outlook email setup. - Telephone System Support:
Manage phone setups, troubleshoot issues, and handle State cell phone deployment and maintenance. - ServiceNow Ticketing:
Use the system to monitor user requests and document resolutions. - Inventory Tracking:
Maintain IT inventory using the WASP Inventory Tracking System and follow established processes.
Knowledge, Skills, and Abilities Required
All relevant experience and credentials must be listed in the application form to receive full credit.
- Communication:
Excellent verbal and written skills. - Interpersonal Skills:
Ability to establish and maintain effective relationships with coworkers, officials, and the public. - Independence:
Capable of working with minimal supervision. - Multi-Tasking:
Effectively manage multiple tasks and priorities. - Problem-Solving:
Resolve routine issues using existing documentation, training, and resources. - Technical Support Experience:
Proven background in providing technical support. - Hardware Proficiency:
Experience deploying and configuring desktop/laptop computers and peripherals.
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